This return policy details our procedures for returns, exchanges, and refunds to ensure your complete satisfaction.

1. Right of withdrawal

In accordance with current Swiss legislation, our customers are entitled to a 7-day period from the receipt of their order to exercise their right of withdrawal. This right applies only to products that are not opened and unaltered.

2. Accepted returns

We accept returns in the following cases: products damaged during delivery, expired products, or products with quality defects, product error compared to the customer's order.

3. Return procedure

To initiate a return, please contact our customer service by email at info@fromageriedemartigny.ch or by phone at +41 27 565 07 36 within 48 hours of receiving your order. We will then provide you with the necessary instructions to return the product, including a prepaid return label if necessary.

4. Product conditions

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

5. Refunds and exchanges

Once we have received and inspected the returned product, we will proceed with the refund or exchange according to your preference. The refund will be made to the original payment method as soon as possible.

This return policy may be updated periodically to reflect changes in our practices. We encourage you to regularly check this page to stay informed.

Done in Martigny, 19.04.2024

Fromagerie de Martigny SA
Rue des Planches 2, 1920 Martigny
info@fromageriedemartigny.ch
+41 27 565 07 36
N° TVA : CHE-348.229.270